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Ceiling Fan Troubleshooting

Hampton Bay Technical Support

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I need to call Hampton Bay customer service or support, or Hampton Bay technical support. I need help. Where are the numbers?

Below we have listed all the phone numbers we have been able to find for Hampton Bay Ceiling Fan Technical Support & Customer Service. Please let us know if any of the phone numbers are not longer working, or if we are able to assist you in any way. We will do our best to help.

(877) 527-0313
(800) 236-3306
(800) 330-3267
(800) 749-3267
(800) 221-7977
(800) 896-4908
(800) 307-3267
(800) 431-3003
(800) 448-6857
(800) 841-1350
(877) 527-0313
(877) 898-1881
(888) 809-8989
(800) 283-6513

Litex customer support/technical support & customer service phone numbers

(800) 527-1292
(800) 444-6742

Can I make a fan with a down rod flush mount to the ceiling? In essence, this would turn a normal ceiling fan into a flushmount ceiling fan.

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No, usually you cannot do this. The reason for this is a flush mount fan has a plate that mounts both to the box, and to the down rod. This plate also has a hanger. You can try looking for a shorter down rod though. The places you can find the shorter down rod are Lowes and HD. You should be able to find a short down rod all the way down to 4 inches.

You can also look at our hugger & flushmount ceiling fan pages, in order to find a replacement fan as well. You may not like your normal ceiling fan as much and just thinking of replacing it with a hugger or flushmount replacement. No problem. Browse on the left hand side to the Hugger Ceiling Fan page and try taking a look at that, in order to find a fan that you’re interested in. We do our best to find the right models for you as well. Please let us know on the contact us page if there is a certain fan that you’re after and unable to find here. We also respond to part requests as well.

 

Replacing a cracked glass globe

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Replacing a globe that now has cracked glass, is actually a very common issue with many ceiling fan owners and enthusiasts. When it comes to replacing a glass globe for a Hampton Bay ceiling fan, in particular, the job can sometimes become more challenging. Many Hampton Bay ceiling fan owners report that they do into a local Home Depot store, and not able to find the required replacement glass globe that they need.
Home Depot is the only carrier of Hampton Bay fans. They pretty much own the brand, more or less, so they are the people at the end of the day that you have to get help from. Why is this? Because Home Depot has solidified themselves as the only ones to carry these parts, we simply aren’t able to source them. Home Depot does not share any of the part availability with any other retailer whatsoever.

Obtaining support from Home Depot

If you need to call Home Depot to get help finding a replacement glass globe, you can call 1-877-527-0313. We have not verified if this phone number works all over the phone, but being a 1-877 # it should. Home Depot operates the help line from 8 AM – 6 PM EST, closed Saturday and Sunday.
In scouring the Internet, website visitors and other ceiling fan enthusiasts report that this is usually the most streamline way to find the part you need. Home Depot maintains a directory of all of their parts within a computer system, so usually they can find the part you need quickly from part number, model number or other.

Cost of Replacement Glass Globes

Many site visitors have complained, that the store sales person at Lowe’s “tried to sell me a new fan!” Well, guess what. After you’re done paying for the replacement glass globe, with the shipping (and possibly customs), you’ll end up paying half the value of the fan (or more). If you paid $100 or less for your fan, we’d highly recommend you simply buy a new one. Glass globe replacements range anywhere from $50-$150, plus the shipping. So many times, you may end up paying half the value of the fan or more for a replacement glass globe.

Universal Bathroom Fan Replacement Electric Motor Kit

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Fan kit is designed to replace most repair projects. 5/8″ Coil stack, Continuous duty, Air Over. Kit contains Motor, 1 fan = 4.5″ (flat/paddle style). Will replace most motors in Nutone, Fasco, Broan, Dayton and many other units.

If you need a replacement motor for your fan, this may work for you. Be sure to read our troubleshooting guides on capacitor issues as well as troubleshooting section before purchasing a replacement motor. You should only buy a replacement motor if you are 100% certain this is what you really need.

Emerson Receiver for Emerson K55XL Motor Ceiling Fans

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This Emerson receiver works with Emerson K55XL ceiling fans. What is a receiver, you may ask? Basically it’s a module inside of your fan, that allows the fan to communicate with the remote. If your remote has stopped working, you’ve tried different batteries, you’ve tried different remotes, and checked dip switches and all other forms of programming – it may be time to replace the receiver inside of the fan. Many kits that come with receivers, also come with the remote to make life easier (to eliminate the variable of incompatibility).

The receiver has a reverse module, and a full range dimmer. The full range dimmer is capable of 500 watts max total. This receiver is designed for remote controls that are of the SR600, SW605 and SR650 models. The motor on the fan you’re using it with should be a Emerson K55XL ceiling fan motor.

Receivers are warranted against all defects in workmanship and materials. You must be the original purchaser or user of the product to be covered. All components are covered by this warranty for one year from the date you purchased your light fixture.

My ceiling fan is stuck in reverse, what should I do?

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My ceiling fan is stuck in the reverse mode. It won’t change direction from the remote. What should I do?

Look above the ceiling fan – above the blades. Mounted on the side is a black switch. This switch controls the reverse and forward functions. Flip the switch and see if the fan will resume operation in the forward rotation. If there is no switch there, then it is either a problem with the remote or the receiver.

Remote troubleshooting

Did you check that the remote had batteries? Are the batteries really old? Try replacing the batteries at least twice. Try reprogramming the remote with the fan. Are you able to access the dip switches on the fan? There is one set of dip switches either on the bottom or inside of the fan housing. There is another set of dip switches on the remote. The dip switches need to match each other in order for the fan to function on the same frequency as the remote.

Please see our page on
ceiling fan remote control troubleshooting for more help with troubleshooting the remote. This page also will have replacement remotes you can purchase if that helps to resolve the issue.

 

I have a Harbor Breeze fan, model AC 5420. The motor has stopped working, but is covered under warranty. How do I get the motor replaced?

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The motor has stopped working on my Harbor Breeze ceiling fan. I understand the motor is covered under warranty. How can I go about getting service or a new motor for my fan?

The best way to get warranty service is to contact the manufacturer themselves. We are not able to provide warranty help, service or assistance because we are not the manufacturer. Although there are plenty of times where users mistake us for being the manufacturer, we are not the manufacturer. We don’t have the kind of resources or parts available, or service technicians that the manufacturer has for repairing your in-warranty issue.

For warranty help, you will need to contact the manufacturer of the phone directly. We have another article listed here which has the phone number for Harbor Breeze customer support & service. For warranty related questions you would need to talk to this 1-800 number. We are not the manufacturer and cannot assist in warranty service. The manufacturer should deal with your specific issue and either request the ceiling fan be returned to the store for service, or replace whatever parts you are lacking or are broken.

Aloha Breeze Ceiling Fan – Missing fasteners and screws to put the fan together upon purchase

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I purchased an Aloha Breeze ceiling fan, and it is missing blade screws, washers, or any fasteners to put it together. What should I do?

Generally, the easiest thing to do in this case is just return the fan to the store. You can exchange it for the same one which should come with all the fasteners you need. It is odd that the fan did not come with this, however. Make sure you check really well inside the box. Look for a bag of fasteners that may have come out of the box and dropped somewhere when you opened the box.
If still you cannot find the fasteners, do not try to source them elsewhere. It will be a frustrating experience for you. Just return the Aloha Breeze Ceiling Fan to the store and exchange it for one that comes with the components to put it together.
We have heard from a number of users that getting support from Aloha Breeze can be difficult at times. Try reaching out to Litex as they manufacture these fans.

 

How do I replace a ceiling fan pullchain?

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How do I replace a ceiling fan pullchain?

1> Find the circuit breaker panel in your home. Disable the power to the ceiling fan.

2> Gain access to the inside of the fan by removing the housing. In some cases you may have to remove the globe.

3> This may require taking off the three or four screws around the outside of the base/canopy.

4> This will get you access to the back of the switch where the pullchain attaches.

5> Next you will need a replacement switch from the hardware store. You may be able to purchase it from this page for Westinghouse ceiling fan parts as well.

6> Attach the replacement switch to the existing wires

7> Feed the new pullchain through the existing hole

8> Remount any screws which hold the pullchain in place

9> Put the canopy, base and chassis back together

10> Once you’re all done, you have to back to the circuit breaker and turn it on in order to get power. Now test

11> If the new pullchain you wired up is working, great! If not, then you didn’t wire it properly. See our wiring guide for help with wiring colors.

 

Why are my ceiling fan blades turning yellow?

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Why are my ceiling fan blades turning yellow?

What you will need to effectively remove the yellow tar & nicotine stains yourself:

  • Oven Cleaner
  • De-greasing agent
  • Bucket
  • Screwdriver to take apart the fan & blades
  • Ladder to climb up to the fan and remove
  • Rubber gloves to protect against the oven cleaner and other chemicals

Are you a smoker? The most common reason why a ceiling fan’s blades will change to yellow is from cigarette smoke. Cigarette smoke has a chemical in it called nicotine. Nicotine actually will change a smoker’s fingers from white to yellow at the tips. Smokers also wind up with yellow teeth – this is stains from the nicotine. In some people, they can use whitening or other to get rid of the yellow teeth – if they are able to cut down on the smoking, or quit.

Unfortunately, removing the yellow nicotine stains from your ceiling fan will not be as easy as using whitening toothpaste. To remove yellow ceiling fan stains, use an over cleaner. We know, right? An over cleaner? But it does actually do the job. Just keep in mind, breathing the stuff in can be bad for you. So it’s best to work in an open area with lots of ventilation when you are doing this.

Ok, so you’ve got an area with open ventilation – check. Next, you’ll want to take the blades off the fan (disassemble). Once you do that, saturate each of the fan blades in the oven cleaner fluid. You can do this by using a bucket or other. Saturate the blades in the oven cleaner for some time – 10 to 20 minutes at least. Rinse the blades off. After that, saturate the blades in a degreasing solution, and again rinse after that. Rinse, and lightly wipe with cloth/sponge (very lightly). This should help to remove tar and nicotine stains from your fan.